01
Confirm the product & purchase
We match the equipment and purchase information to the warranty document or terms supplied with that product.
Product support
Warranty information
Coverage can vary by product, component, purchase date, and the written terms supplied with the equipment. Here is how to confirm what applies and request support.
- Coverage
- Confirm the product-specific terms
- Have ready
- Proof of purchase & model details
- Next step
- Contact Water Doctor support
Start with the documentation
What controls coverage
The warranty document, product manual, invoice, or written purchase terms supplied with your equipment determine the duration, covered components, exclusions, and available remedies.
A system can contain components from more than one manufacturer, and consumables, labour, travel, shipping, and installation work may have different coverage. Contact us if the documents are unclear or unavailable.
Prepare your request
What to have ready
- 01Receipt, invoice, or other proof of purchase
- 02Product name, model, and serial number where available
- 03A clear description of the issue and when it started
- 04Photos or video that show the equipment and the affected area
- 05Relevant installation or service records, if available
Claim review
What happens after you contact us
02
Review the reported issue
Our team may request photos, operating details, maintenance history, or an inspection before confirming the next step.
03
Explain the available remedy
If the issue is covered, the applicable warranty terms determine whether parts, repair, replacement, or another remedy is available.
Common limits to check
Warranty terms commonly distinguish manufacturing defects from consumable replacement, normal wear, water-quality conditions, freezing, flooding, power events, improper use, missed maintenance, unauthorized modification, or installation outside the documented requirements.
These are general examples only. The written terms for your product control the decision on a specific claim.
Warranty support
Have the product details ready?
Send what you have, even if the original paperwork is incomplete. Our support team will identify the next useful step.